How do I register my product for a Lifetime Warranty?
Our Lifetime Warranty is bliss Love! All you have to do is fill out and submit the warranty registration form, and you can rest assured your tool is covered <3.
Do you take returns?
Purchases from our website: We accept returns within 30 days of order placement. After 30 days, please contact us for a replacement in case your product presents any factory defect.
Purchases from any third-party: We do not accept returns from any third-party purchases, for this case please reach out to the selling party you purchased from. If your product presents any factory defect, we'll gladly replace it for you under lifetime warranty!
How can I contact your Customer Service department?
If you need to get in touch with us for any reason, you can do so here by filling up and submitting our “Contact Us” form, or you may click on our “ ? support” icon at the bottom right corner of our website and shoot us a message through there! One of our representatives will email you back as soon as possible.
Can I carry your products in my store?
Absolutely! Let’s be BFF Partners. Follow this link to our wholesale portal on Faire
Do you ship internationally?
We are continually expanding the reach of our shipping capabilities. If your location is not an option in our system yet, please contact us to arrange your shipment.
How long does the shipping take?
Shipping within the US territory takes between 2 to 7 business days (depending on the address). International shipping could take 7+ days (depending on the country). All of our orders are processed the same day they are received or the next morning, at the latest. The exact time of delivery might be hard to determine due to the current pandemic accurately.
Where are your products made?
We have our own High-Quality factories in China, where our products are made under Quality Control regulations, tested, and then shipped to the US for distribution.